It’s long been said that your website is your digital shop front, so why are you letting it turn people away? Poor design, lack of UX and cluttered product descriptions are all huge turnoffs for the end user. Take a step back from the minutiae of your site, and try and view it with fresh eyes – would it make you want to buy from it?
Studies have shown that the look and feel of a website is the main driver of first impressions. 94% was about design (complex, busy layout, lack of navigation aids, boring web design – especially use of color, pop up adverts, slow introductions to site, small print, too much text, corporate look and feel, poor search facilities). Only 6% of the feedback was about the actual content. Visual appeal and website navigation, had by far the biggest influence on people’s first impressions of the site.
At the same time, poor interface design was particularly associated with rapid rejection and mistrust of a website. When participants did not like some aspect of the design, the whole website was often not explored further than the homepage and was not considered suitable.
The data showed that the average consumer paid far more attention to the superficial aspects of a site, such as visual cues, than to its content. For example, nearly half of all consumers (or 46.1%) in the study assessed the credibility of sites based in part on the appeal of the overall visual design of a site, including layout, typography, font size and color schemes.
Great design gets people to trust you and to stick around. Poor design creates mistrust and makes people leave.
*Stats by Stanford University
Published by: Samantha Gatman in Journal